Return Policy

Shipping & Returns

Shipping & Delivery

All shipping rates are calculated after you place items in your shopping cart.

Your order will arrive based on the shipping processing timeframe quoted on the site.

If your order is placed after 2pm PST, the processing timeframe will start the next business day. Orders are not processed after 2pm PST on Fridays through Sunday.

Ground Shipping may include delivery via UPS, Federal Express, or Priority Mail or US Postal Service. Orders placed via these shipping options are not guaranteed to be delivered within a certain timeframe and may take up to 2 weeks to arrive plus the shipping timeframes quoted on the site.

Shipment Delays

While we make every attempt to fill all orders placed, an order may be delayed or backordered.

If a delay or backorder occurs you will receive notification via email.

If we cannot deliver your item(s) within 30 days of the order date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any unshipped portion of your order.

Please allow up to two billing cycles for the refund credit to appear on your credit card statement.

Return Policy

OMBRE Toolkits and separately sold Toolkit items are not returnable or refundable. Online programs are not returnable or refundable and must be activated within one year of purchase date.


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